je77 Privacy Policy

1.1 Registration and Account Information

When you create an account at je77, we collect the following information from you:

• Full name and date of birth (for age verification — for users aged 21+ only)
• Email address and mobile number
• National ID or passport number (for identity verification)
• Bangladeshi address and division
• Preferred language and currency (BDT / Taka)

1.2 Financial Information

To process deposits and withdrawals, we handle the following financial information:

• bKash, Nagad, Rocket, or Upay account number
• Transaction history and amounts (minimum deposit ৳200, minimum withdrawal ৳800)
• Payment method type and status

We do not store complete bank card or bank account details.

1.3 Technical and Usage Information

When you use our platform, we automatically collect the following information:

• IP address and device type
• Browser type and operating system
• Pages visited and session duration
• Gaming activity and betting history
• Information collected through cookies and similar tracking technologies

2.1 Providing Core Services

We use your information for the following purposes:

• Creating and managing your account
• Processing deposits and withdrawals
• Providing uninterrupted gaming and betting services
• Providing 24/7 customer support in Bengali
• Managing the VIP program and bonus offers

2.2 Security and Compliance

Your information helps us with the following:

• Identifying and preventing fraudulent activity
• Ensuring account security
• Age verification — access for users aged 21+ only
• Following Anti-Money Laundering (AML) regulations
• Applying responsible gambling policies

2.3 Service Improvement

For analytical purposes, we review your usage patterns to further improve the experience on our platform. This includes analyzing game preferences, identifying technical issues, and planning new services.

3.1 Sharing with Third Parties

je77 never sells your personal information to third parties for commercial purposes. However, limited information may be shared in the following cases:

• Payment processors (bKash, Nagad, Rocket, Upay) — only to complete transactions
• Game software providers — for platform operations
• Identity verification services — for KYC compliance
• Technology service providers — for infrastructure maintenance

All these third parties are contractually bound to meet our privacy standards.

3.2 Legal Obligations

We may disclose information for legal reasons in the following situations:

• To comply with a court order or government directive
• To assist law enforcement agencies in investigations
• To protect our rights against fraud or illegal activity

4.1 Technical Security

je77 uses industry-standard technology to keep your information secure:

• SSL (Secure Socket Layer) encryption — for all data transfers
• AES-256 encryption — for stored sensitive information
• Firewall and intrusion detection systems
• Two-Factor Authentication option
• Regular security audits and penetration testing

4.2 Organizational Security

Alongside technical security, we also take organizational protective measures:

• Access to sensitive information is restricted to authorized staff only
• Regular staff training and privacy awareness programs
• A rapid response plan in case of a data breach
• A policy to delete data once it is no longer needed

5.1 Types and Purpose of Cookies

Our website uses different types of cookies. Cookies are small text files stored in your browser:

• Essential cookies — required for login sessions and security
• Functionality cookies — to remember your language and preferences
• Analytics cookies — to understand site usage (anonymous)
• Performance cookies — to improve site speed and stability

5.2 Cookie Control

You can control or disable cookies through your browser settings. However, disabling essential cookies may cause some services to not work properly. Session cookies are required for account login on our platform.

6.1 Right to Access Information

You can request to view the information je77 holds about you at any time. We aim to respond within 30 business days of receiving the request.

6.2 Right to Correct Information

If any information in your account is incorrect or incomplete, you can request a correction. Some information can be updated directly from your account settings.

6.3 Right to Delete Information

After closing your account, you can request the deletion of certain personal information. However, some information may need to be retained for a specified period due to legal obligations, tax, or anti-money laundering requirements.

6.4 Objection to Processing and Withdrawal of Consent

You can withdraw your consent for receiving marketing messages at any time. Email [email protected] to stop unwanted communications. However, transaction-related or security-related messages will continue to be sent.

7.1 Retention Duration

We retain your information according to the following policy:

• While the account is active — all account and transaction information
• At least 5 years after account closure — for legal and regulatory compliance
• KYC documents — as required by law
• General log files — up to 90 days

After the retention period ends, information is securely deleted or anonymized.

8.1 Age Restriction Policy

je77 strictly enforces a 21+ age policy. We do not knowingly collect or process information from anyone under the age of 21. If we become aware that information from a minor has been collected, it will be deleted immediately and the account will be closed.

If you believe a minor is using our platform, please let us know at [email protected].

9.1 Update Notification

We may update this privacy policy from time to time. For significant changes, we will notify you in the following ways:

• A notification will be sent to your registered email address
• A notification will be displayed when you log in to the platform
• The "Last Updated" date at the top of this page will be changed

Continuing to use the platform after changes are made will be considered as your consent to the updated privacy policy.